Privacy Policy for SupportO App

Effective Date: [2024-12-10]
Last Updated: [2024-12-17]

SupportO App, developed by Admonnt Network Private Ltd, is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Definitions and Scope

  • "We," "SupportO App," and "Admonnt Network Private Ltd" refer to the application, its developers, employees, affiliates, subsidiaries, and agents.
  • "You" and "Users" refer to any individual using our services, including registered users and visitors.

2. Key Privacy Principles

  • User Privacy Priority: Protecting user privacy is at the core of our operations.
  • Data Security: We take robust measures to secure all data and prevent unauthorized access or leaks.
  • Control and Consent: Users have full control over the data they choose to share on the platform.

3. Data Collection

We collect only the necessary information to deliver our services effectively:

  • Basic Registration Information: Name, phone number, email ID, and age.
  • User Preferences: Information related to the services you're interested in.
  • Payments Data: Payment account details and transaction information for financial transactions.

4. Use of Information

  • Service Improvement: To provide a personalized user experience.
  • Communication: To send essential alerts, promotional messages (with opt-out options), and service updates.
  • Compliance with Law: To comply with legal obligations, including court orders or government requests.

5. Data Protection Measures

  • All user data is encrypted and stored securely to prevent leakage or unauthorized access.
  • Sensitive data is not collected or stored unless explicitly shared by the user.
  • Information shared with third-party experts is redacted and masked to maintain confidentiality.

6. Sharing of Information

  • With Experts: Limited and redacted data is shared under strict confidentiality agreements.
  • Legal Disclosures: Data may be disclosed to government authorities as required by law.
  • No Third-Party Sharing: We do not rent, sell, or share user information with third parties for marketing or other purposes.

7. User Responsibilities

  • Users should avoid sharing sensitive personal or medical information on the platform.
  • Both users and experts are individually responsible for maintaining the confidentiality of exchanged information.

8. Payments and Transactions

When processing payments, we collect:

  • Payment method details.
  • Transaction information to complete the purchase securely.

9. Changes to this Privacy Policy

SupportO App reserves the right to modify this Privacy Policy at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the revised terms.

10. Privacy and Data Handling

  • Payment Information: The app processes payment-related data securely but does not retain sensitive data like PINs or OTPs.
  • UPI PIN Encryption: Encrypted by the National Payments Corporation of India, inaccessible to the app.
  • User Controls: Users can manage or delete payment information through account settings.

11. Service Scope

  • Non-Emergency Services: The app does not provide access to emergency services (medical, police, fire, etc.).
  • Purpose: The platform facilitates anonymous discussions with "experts," offering general advice but no certified professional or medical care.
  • Disclaimer of Liability: The app operates on an “as is” basis with no guarantees of accuracy, completeness, or uninterrupted service.

12. Expert Interactions

  • Role of Experts: Experts are not employees but independent individuals vetted minimally by the app.
  • No Professional Advice: Interactions are informal and not a substitute for professional services.
  • Liability: The app and experts are not liable for advice given or outcomes resulting from interactions.

13. User Responsibility

  • Anonymity: Users are encouraged to remain anonymous and avoid sharing identifiable information.
  • Conduct: Users are fully responsible for their actions and outcomes resulting from their interactions on the platform.
  • Indemnification: Users agree to indemnify the app against liabilities from disputes or claims arising from usage.

14. Disputes and Jurisdiction

  • Governing Law: Indian law applies, with jurisdiction limited to New Delhi.
  • Dispute Resolution: Disputes are subject to arbitration under the Arbitration and Conciliation Act, 1996.

15. Membership and Payments

  • Fees: Membership services require timely payments; no refunds for promotional price changes.
  • Content Changes: Content availability is subject to change without liability.
  • Communications: Users consent to receive emails and other notifications.

16. Prohibited Activities

  • Hacking and Unauthorized Access: Strictly prohibited, including data mining or bypassing security measures.
  • Force Majeure: Services may be suspended due to unforeseen circumstances without liability.

17. Disclaimers

  • Content Accuracy: The app does not guarantee the accuracy or appropriateness of content.
  • Liability Limitations: The app disclaims responsibility for losses, damages, or actions resulting from user interactions.

18. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone:+91 86456 14552


Please note that our policy does not include an option for refunds. We appreciate your understanding and encourage you to contact us if you have any questions or concerns regarding this policy.

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